Vocera

Vocera is a powerful tool designed to accelerate the development of production-ready voice agents by tenfold. It achieves this by generating adversarial scenarios, simulating realistic calls, and providing actionable insights to enhance agent performance. Additionally, Vocera monitors production calls to ensure reliability and optimal performance.

The platform allows AI developers to test against both AI-generated and custom datasets, using workflows, personas, and real audio to create comprehensive evaluations based on specific metrics. This helps in identifying and addressing issues such as broken prompts, compliance check failures, and problematic user interactions.

Vocera offers robust observability features, including real-time insights, detailed logs, and trend analysis, ensuring that voice agents consistently perform at their best. Instant notifications alert users to errors, failures, and performance drops, enabling swift corrective action. The intuitive dashboard facilitates performance visualization and data-driven decision-making for continuous improvement.

Vocera supports a variety of workflows and personalities, making it suitable for different use cases like custom support, outbound sales, receptionists, automobile dealers, survey feedback collection, legal intake, and customer onboarding. The platform is highly regarded by AI innovators for its efficiency in testing and onboarding, significantly reducing the time required to deploy high-quality voice agents.