Vapi is a comprehensive platform designed to simplify the creation, testing, and deployment of voice agents, capable of handling millions of calls. It caters to a diverse range of developers and businesses, from startups to Fortune 500 companies, by offering the most configurable API for building voice AI products and scaling phone operations.
Vapi's platform is highly flexible, supporting multilingual interactions in over 100 languages, and is API-native, allowing for extensive configurations and integrations. Developers can bring their own models and API keys for transcription, LLM, or text-to-speech, or use self-hosted models. The tool also supports automated testing to identify potential hallucination risks before production, and A/B experiments to optimize performance.
The platform ensures enterprise-level reliability with a 99.9% uptime, sub-500ms latency for scalable interactions, and compliance with SOC2, HIPAA, and PCI standards. Vapi also features built-in AI guardrails to prevent model hallucinations and ensure data integrity. With a community of over 150,000 developers, Vapi makes voice AI accessible and straightforward, providing deployment assistance and dedicated engineering support for a seamless go-live experience.
