Zefi 1.0

Zefi 1.0 is an advanced tool designed to transform user feedback into actionable insights, helping businesses reduce churn, increase revenue, and stay competitive. By centralizing feedback from calls, surveys, support tickets, reviews, and social media, Zefi creates a unified source of truth. It automates the categorization and analysis of this feedback, enabling companies to understand user sentiments, detect trends, and make informed product decisions.

The platform offers seamless integration with popular tools such as Google Play Store, Salesforce, Intercom, and Zendesk, ensuring a comprehensive overview of customer feedback. Users can leverage filters, segments, and charts to quantify qualitative data, generate real-time reports, and align their teams around data-driven decisions.

Zefi is particularly beneficial for industries like travel, hospitality, retail, e-commerce, SaaS, and finance, providing tailored insights to enhance customer experience, UX research, marketing strategies, and management practices. With robust security measures, including encrypted data and compliance with GDPR and SOC2 standards, Zefi ensures enterprise-level data protection.

Onboarding with Zefi is straightforward, involving a few steps to connect data sources, define a taxonomy, and start analyzing user feedback. The platform’s AI capabilities automatically tag and discover new topics within the feedback, allowing businesses to quickly identify user frustrations and opportunities for growth. Trusted by companies like Akiflow and Smartpricing, Zefi streamlines the feedback analysis process, enabling faster and more accurate product development.