Conduit AI

Conduit AI is an advanced platform designed for developing, training, and refining conversational AI agents. It offers a unified business communication solution through a single inbox, enabling AI agents to effectively handle interactions across calls, email, SMS, and chat. The platform empowers teams by handling customer service tasks end-to-end, while escalating critical issues when necessary. It supports the creation of conversational workflows, allowing users to define and orchestrate complex, multi-step communication processes across various channels.

The platform integrates seamlessly with existing systems to provide rich reporting and insights, aiding in the continuous optimization of interactions through AI-driven analytics. With its AI-native unified inbox, Conduit ensures that all conversations are streamlined in one place, allowing human agents to take control when automation falls short. The capability to teach AI within the inbox paves the way for future automation.

Conduit provides production-ready agents that learn and adapt over time, synchronized with external knowledge bases for up-to-date information. It aggregates all forms of communication, offering conversational context to enhance AI understanding. The inclusion of human-like voice AI enables round-the-clock customer support and lead qualification. Conduit emphasizes policy compliance to protect sensitive data and adherence to multi-step standard operating procedures.

The platform is highly customizable with tools that allow AI to handle tasks and retrieve data from external systems, ensuring a seamless integration with any tech stack. Users can run stress test scenarios to simulate interactions, mitigating non-deterministic issues before going live. With enterprise-grade security and SOC 2 Type II compliance, Conduit AI supports business growth by simplifying scaling, reducing overhead, and improving response times and service quality.