Twenty is a modern, open-source customer relationship management (CRM) platform designed as an affordable and customizable alternative to Salesforce. Backed by Y Combinator, it offers businesses a powerful operating system to manage customer data, adapt to unique workflows, and handle the evolving needs of fast-growing companies. With its GPL license, Twenty provides the freedom and cost savings of open-source software while maintaining the simplicity of SaaS.
The platform allows users to import and store large volumes of customer data, customize objects and fields, and automate tasks through robust APIs and webhooks. Twenty includes all the essential features of a great CRM, such as task management to ensure follow-ups, kanban views for workflow visualization, and rich note-taking capabilities with text blocks and markdown support. It also integrates seamlessly with popular tools like Slack, Notion, and Figma, enabling users to maintain synchronized communication and keep customer data up to date.
Twenty emphasizes user experience with features like intuitive shortcuts, a powerful command menu, dark mode for enhanced productivity, and the ability to manage permissions to control user access. The platform is secured by design, benefiting from the collective oversight of a global open-source community that quickly identifies and resolves issues. The thriving community also provides support, shares expertise, and contributes to an open roadmap, enabling users to suggest, discuss, or develop new features.
By leveraging its open-source nature, Twenty empowers businesses to own—not rent—their CRM, offering a secure, privacy-first solution that is fully adaptable to their specific needs.
