Lemni

Lemni offers a solution for scaling customer interactions through AI agents, ensuring each interaction remains personal regardless of business growth. This tool supports communication channels such as phone calls, email support, and proactive outreach, allowing businesses to manage unlimited customer inquiries without increasing their headcount. Lemni is designed to work with any language, facilitating global scalability and automating processes to reduce team workloads.

Setting up AI agents with Lemni is straightforward, requiring only a few minutes to define their tasks. Users can select the most suitable large language model (LLM) for their needs and easily switch between models. Lemni integrates seamlessly with existing tools, recommending plug-and-play actions for tasks like drafting emails in Gmail, creating contacts in HubSpot, or booking events with Calendly. Additionally, it features a code editor for custom actions and the ability to train agents on various file types and webpages.

Lemni ensures secure operations by allowing team members to approve every action taken by AI agents. The system can automatically prioritize important interactions and assign tasks to team members either manually or through AI auto-assignment. Users can also manually prompt and trigger actions based on customer history, which can be pulled from various systems of record such as Gmail, HubSpot, Shopify, and Stripe.

Overall, Lemni aims to enhance customer service by providing fast, accurate, and personalized interactions, moving away from repetitive responses and long wait times.