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Inline Help is an AI-powered tool designed to transform your knowledge base into a comprehensive in-app self-service solution. It offers various features aimed at enhancing user experience and reducing support tickets. Users can access the "Explain This" function for instant answers anywhere on your website, leveraging AI to provide contextual insights without the need for manual tooltips. Additionally, Inline Help includes tooltips, a chatbot for real-time intelligent responses, and a widget that centralizes all support tools, including ticket submission and knowledge base browsing.
The platform supports multiple languages, ensuring precise and clear communication across English, German, French, Spanish, Italian, Portuguese, and Japanese. Inline Help is designed to be easy to integrate, requiring no coding for its tooltip functionality, making it accessible and efficient for both users and administrators. The chatbot offers immediate and accurate responses, helping to streamline customer service. Overall, Inline Help aims to provide a seamless, user-centric support experience directly within your application.
Pricing
Inline Help offers three pricing plans:
Essentials: $97 per site per month, includes up to 250 content pages, tooltips, chatbot, knowledge base, ticket form, OpenAI GPT-4 with 5k messages credit, 1 seat, and email support.
Growth: $247 per site per month, includes up to 500 content pages, tooltips, chatbot, knowledge base, ticket form, help desk ticket response, OpenAI GPT-4 with 10k messages credit, 3 seats (additional seats at $10 each), no Inline Help branding, and email support.
Enterprise: Custom pricing with tailored support, custom content pages, tooltips, chatbot, knowledge base, ticket form, help desk ticket response, OpenAI GPT-4 with custom messages credit, custom sources, custom seats, no Inline Help branding, security reviews, and dedicated support.
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