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Claritiv is a conversational intelligence platform that utilizes advanced AI and NLP to analyze recorded sales calls, revealing valuable themes, customer sentiments, and actionable recommendations. Integrated seamlessly with tools like Zoom, Microsoft Teams, and Google Meet, it aids sales teams in understanding customer needs and enhancing engagement strategies. Claritiv's customizable dashboard offers tailored insights for sales leaders to drive growth and strengthen customer relationships.
The platform excels in distilling conversation intelligence from both audio and video recordings, focusing on the audio aspect to capture the essence of communication through voice. It meticulously converts video to audio to harness every critical piece of vocal information, with plans to expand into comprehensive video analysis, including visual cues such as facial expressions and body language.
Claritiv's algorithm boasts an accuracy range of 85% to 90%, leveraging the latest advancements in machine learning and natural language processing. This ensures precise and insightful analysis of customer conversations, continuously improving to maintain a high standard of accuracy.
In addition to online meetings, Claritiv is developing capabilities to record offline meetings directly within the application, bridging the gap between digital and physical meeting spaces. The platform also provides succinct meeting summaries, identifying key contributors, analyzing topics discussed, and capturing the emotional tone of conversations. This helps in pinpointing critical pain points, customer preferences, and desired features, facilitating ongoing dialogue and informed decision-making.
Claritiv is highly customizable, allowing organizations to tailor the system to their specific needs, ensuring the insights received support team objectives and decision-making processes. By transcribing, summarizing, and identifying pain points and preferences, Claritiv helps businesses achieve tangible outcomes, such as easily identifying what prospects care about, discovering patterns across calls, and generating bespoke solutions for each prospect.
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